Terms & Conditions

Introduction

We are an online debt recovery company; through our website we sell debt collection services and provide brokering services in relation business finance and insolvency services. Some of these products and services are offered via third party websites which are linked via our website. Where this is the case, you will be bound by the third party's terms and conditions.

In these Terms and Conditions, "we", "our" and "us" means debt2collect.co.uk and "you" and "your" means any person who uses our website. Where we refer to "group" we mean One North Group Ltd.

If you are unsure about any aspect of these Terms & Conditions, or have any questions regarding our relationship with you, please, contact us.

1. About our services

1.1 We provide an online debt collection letter generation and delivery service. Allowing you to create and send debt collection letters in a matter of minutes saving you time and money.

1.2 We provide an independent and online commercial broker service providing introductions to mainstream and independent funders for various financial products.

1.3 We provide an independent and online broker service for business rescue, restructuring and advisory.

Not only do we strive to improve your company’s cashflow we also aim to provide you with the information you need to make an informed choice on which product best suits your needs.

2. How are we paid?

2.1 Letters are a fixed cost paid on checkout.

2.2 Finance brokering services are paid by the lender via a 3rd party commission agreement. No additional cost to you.

2.3 We do not receive payment for business rescue, restructuring and advisory referrals. This is a complimentary service to our main products designed to help struggling business seek the correct advice.

The Company

Debt2Collect.co.uk is a trading name of One North Group Ltd and is registered in England and Wales (Company number 12253699) and our registered address is: 3 Wells Road Business Centre, Ilkley, LS29 9JB

Use of our website

1. Our website allows you to create a debt recovery letter and send it directly to your debtor/customer.

2. You are only permitted to use our website if you are you are using it for commercial use to Limited Companies, Sole Traders and LLP’s. The raising of letters to private individual(s) is strictly prohibited, and we reserve the right to take steps - including legal action - against any person or company who uses our website or services for personal use or in any other unauthorised manner. Unauthorised use includes (but is not limited to) breach of copyright, generating unwarranted letters, letters private individuals.

3. You are not permitted to do anything that may affect the security of our website, or any information or material stored within it.

4. You may not operate any link to our website without first obtaining our written permission. Any such permission may be revoked without notice, and we reserve the right to require you to remove any link immediately and at any time.

What are your responsibilities?

1. Letter generation

We will provide you with a draft letter for review based on the information you have provided to us. Where we ask questions, you are responsible for:

Answering all questions honestly, completely and to the best of your knowledge, and for ensuring that any assumptions made are correct.

Failure to do so may lead to your letter being invalid or an increase in cost.

1. Before purchasing a letter, it is extremely important that all the company information is valid. You should therefore ensure that all information you provide to us is complete and accurate including the correct legal entity of your debtor. We do not check this information for you.

2. You should also check that all your details on the letter are correct, including any assumptions that may have been made on your behalf. If the information supplied by you is not correct this may invalidate your letter.

2. Other obligations

1. You must keep your password confidential, and it must not be disclosed to or shared with anyone. You are solely responsible for all use of your account on our website.

2. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to it.

What are our responsibilities?

We are responsible to you for:

1. any statements made by our employees to you which are not true statements of fact, and which are made by that employee with fraudulent intent; and

2. any statements made by our employees to you which are misleading or untrue.

We are not responsible to you for:

1. any guarantee of payment by your customer; or

2. any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or

3. any losses you suffer because the information you put into our website is inaccurate or incomplete; or

4. any losses you suffer if you misrepresent any fact.

5. any losses you suffer because you cannot use our website at any time; or

6. any losses you suffer through connecting to any linked third-party websites or any statements, information, content, products or services that are published on, or may be accessible from, any linked third party website and we do not guarantee that they are free from viruses or anything else that could be infectious or destructive; or

7. any errors in or omissions from our website; or

8. any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners) on our website; or

9. any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it; or

10.the privacy policies and practices of other linked third party websites, even if you access them using links from our website; or

11.any unauthorised access or loss of personal information that is beyond our control.

Complaints

We set ourselves very high standards and do our utmost to maintain these high standards in everything we do. In rare situations where you may feel those standards have not been maintained we would like you to tell us as this is the only way we will be able to improve our service.

How do you do this?

e-mail: team@debt2collect.co.uk

Please note that our office opening hours are Monday to Friday 9am to 5.00pm, excluding bank holidays. Calls may be recorded for training, quality and monitoring purposes.

Privacy policy

At Debt2Collect.co.uk ("we", "our" or "us") understand how important your privacy is and we take its security seriously. To read our Privacy Policy, click here. This Privacy Policy should be read in conjunction with our Terms and Conditions and our Cookie Policy.

Intellectual property

1. We are the owner or the licensee of all intellectual property rights in our website and in the material published on it. This includes, but is not limited to, all trademarks, logos, business names, trading names, design rights, database rights, copyright and any other intellectual property rights.

2. You may print, download or store extracts from our website provided always that:

It is used solely for your personal, non-commercial use;

You will not copy, transmit or distribute them without our prior written approval;

All copies must retain any copyright or other intellectual property notices contained within the original material;

You acknowledge that all images displayed on our website are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s);

No logos, trademarks or service marks displayed on our website may be printed or downloaded, except as part of the text of which they form part;

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, logos, designs or any graphics separately from any accompanying text; and

Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

3. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (in whatever format).

Legal

1. These Terms and Conditions apply to your use of our website.

2. By accessing our website you agree to be bound by these Terms and Conditions, together with our Privacy Policy and Cookie Policy. If you do not wish to be bound by them then you should stop using our website immediately.

3. We reserve the right to change these Terms and Conditions from time to time and without notice. You should therefore check these Terms and Conditions each time you visit our website.

4. If any part of these Terms and Conditions is subsequently considered to be illegal, invalid or unenforceable then that provision should be treated as having been deleted without affecting the validity of the remaining terms.

5. These Terms and Conditions (together with our Privacy Policy and Cookie Policy) represent the entire agreement between you and us relating to your use of our website. These terms also supersede any previous agreements, including previous terms and conditions of our website.

6. These Terms and Conditions are subject to the laws of England and Wales and the exclusive jurisdiction of their Courts.

Disclaimer: By agreeing to our terms and conditions you are confirming that purchasing a letter by no means constitutes payment by your debtor and Debt2Collect are not responsible in whole or in part for payment of said debt.

† Please note, we cannot be held responsible for the content of external websites and by using the link stated to access this separate website you will be subject to the terms of use applying to that site